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Tenmist

Terms of Service

Last updated: April 6, 2026

1. Agreement to Terms

By accessing or using the services provided by Tenmist AI (“Tenmist,” “we,” “us,” or “our”), including our website at tenmistai.com, AI phone receptionist service, and client portal, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.

You must be at least 18 years of age to use our services. By using our services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these terms.

2. Description of Services

Tenmist provides an AI-powered after-hours phone receptionist service for businesses. Our service includes:

  • A custom-trained AI receptionist that answers calls on behalf of your business
  • Caller information extraction and lead notification emails
  • Call recording, transcription, and AI summarization
  • A client portal for managing leads, reviewing calls, and tracking analytics
  • Daily summary email reports

3. Account Registration

To use our client portal and services, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Pricing and Payment

Setup Fee

A one-time setup fee is charged to cover the custom build and training of your AI receptionist. The setup fee varies by plan and is non-refundable once AI training has begun.

Monthly Subscription

After any promotional free period, monthly subscription fees are billed in advance on the first of each month. Fees are non-refundable for partial months.

Free Trial

New customers may be eligible for a free first month of service. The setup fee still applies during the trial period. After the trial, your subscription will automatically continue at the applicable monthly rate unless cancelled.

Satisfaction Policy

If you are not satisfied with the service during your first month (free trial period), you may cancel at no further cost beyond the setup fee. After the trial period, standard cancellation terms apply (see Section 5). The setup fee is non-refundable once AI training has begun.

Price Changes

We reserve the right to modify our pricing with 30 days written notice. Price changes will not affect the current billing period.

5. Cancellation

You may cancel your subscription at any time with 30 days written notice by contacting us at staff@tenmistai.com. Upon cancellation:

  • Your service will continue through the end of the current billing period
  • No refunds will be issued for partial months
  • Your call data and recordings will be available for download for 30 days after cancellation
  • After 30 days, your data will be permanently deleted (fully removed within 90 days)

6. Acceptable Use

You agree not to:

  • Use the service for any illegal or unauthorized purpose
  • Provide false or misleading information about your business to the AI
  • Attempt to reverse-engineer, decompile, or modify our AI systems
  • Use the service to make outbound calls or for telemarketing
  • Resell or redistribute the service without written consent
  • Interfere with or disrupt the service or its infrastructure

7. Call Recording Disclosure

Our AI receptionist informs callers at the beginning of each conversation that the call is being recorded and transcribed. You acknowledge that call recording laws vary by jurisdiction and that some jurisdictions require all-party consent. It is your responsibility to ensure that the use of call recording complies with applicable laws in your area, including but not limited to federal and state wiretapping and recording consent laws. Tenmist is not liable for non-compliance with local recording consent laws.

8. AI Service Limitations

While our AI receptionist is designed to provide professional and accurate interactions, you acknowledge that:

  • The AI may occasionally misunderstand callers or provide imperfect responses
  • The AI is not a substitute for professional advice (legal, medical, financial)
  • Information extracted from calls (names, phone numbers, etc.) may occasionally contain errors
  • Service availability is subject to our infrastructure uptime (we target 99.9% availability)

9. Intellectual Property

All content, features, and functionality of the Tenmist service — including the AI models, software, website design, logos, and documentation — are owned by Tenmist and protected by intellectual property laws. You retain ownership of all business information you provide to us and all data generated from your calls.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TENMIST DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. WE DO NOT GUARANTEE THE ACCURACY OF INFORMATION EXTRACTED BY THE AI FROM PHONE CALLS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TENMIST SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, LOST PROFITS, OR LOSS OF BUSINESS, ARISING FROM YOUR USE OF OR INABILITY TO USE OUR SERVICES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID TO TENMIST IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless Tenmist and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the service, your violation of these terms, or your violation of any third-party rights.

13. Dispute Resolution

Any dispute arising out of or relating to these Terms of Service or the use of our services shall first be attempted to be resolved through good-faith informal negotiation. If the dispute cannot be resolved informally within 30 days, either party may pursue binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in the State of Michigan, and the arbitrator's decision shall be final and binding.

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, each party waives any right to a jury trial.

14. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. We will provide notice of material changes by posting the updated terms on our website and, where possible, by email. Continued use of the service after changes take effect constitutes acceptance of the revised terms.

15. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law provisions.

16. Contact Us

If you have any questions about these Terms of Service, please contact us: