Answer Every Patient Call After Hours
Patients call about appointments, medication refills, and health concerns when your office is closed. When they reach voicemail, many don't leave a message — they switch providers. Tenmist answers every call.
Patients Expect to Reach Someone — Even After Hours
A patient needs to schedule an appointment but can only call after work. A new patient found your practice online and wants to book their first visit. Someone has a question about their medication and wants guidance. These calls come after 5 PM — and they matter.
New patient lifetime value is $5,000-15,000+. Losing one new patient inquiry to voicemail can cost your practice thousands in long-term revenue. And for existing patients, unreturned calls erode trust and increase churn.
Traditional answering services can't answer questions about your specialties, accepted insurance, office hours, or new patient processes. They just take a message — and many patients find a practice that actually picks up.
How Tenmist Helps Medical Offices
Knows Your Practice
Trained on your specialties, accepted insurance plans, office hours, new patient processes, and common patient questions. Callers get real answers, not a generic message service.
Answers in Under 3 Seconds
No hold music, no confusing phone trees. Your AI receptionist picks up immediately and provides a reassuring, professional experience.
Captures New Patient Inquiries
New patients are your highest-value callers. Tenmist captures their name, insurance, reason for visit, and preferred appointment time so you can book them first thing.
Lead in Your Inbox Instantly
Get an email the moment each call ends: patient name, phone, reason for calling, insurance info if shared, and when they'd like to come in.
Handles Common Questions
Answers questions about your hours, location, accepted insurance, and whether you're accepting new patients — freeing your staff from callbacks on routine inquiries.
Every Call Recorded
Full call recordings and transcripts help your team understand patient needs before returning calls. Arrive prepared, not guessing.
Calls Tenmist Captures for Medical Offices
Real examples of after-hours calls your AI receptionist handles.
New patient — wants to schedule a first visit
Tuesday, 6:30 PM
Needs prescription refill — pharmacy sent them to you
Wednesday, 7:45 PM
Asking if you accept Blue Cross insurance
Saturday, 10:00 AM
Wants to reschedule an appointment
Thursday, 8:00 PM
Post-procedure question — mild concern
Sunday, 9:00 AM
Looking for a new primary care doctor
Monday, 5:30 PM
Simple Pricing That Pays for Itself
Flat monthly rate. No per-minute charges. First month free.
Starting at
First month free
Trusted by Service Businesses
Here's what business owners say about switching to Tenmist.
“Our after-hours call volume was killing us — patients calling about prescriptions, appointment changes, urgent symptoms. Tenmist handles the triage perfectly and our staff isn't burned out by Monday morning anymore.”
Dr. Kevin N.
Practice Administrator, Westside Medical
Medical“We were losing 5-6 calls a night to voicemail. First week with Tenmist, we captured a $4,200 water heater replacement that called at 9 PM on a Tuesday. The service paid for itself before we even got our first bill.”
Mike R.
Owner, Summit Plumbing
Plumbing“I was skeptical about AI answering our phones — my clients expect a personal touch. But honestly, patients can't tell the difference. We've booked 12 new patients in the first month that would have gone to voicemail.”
Dr. Sarah L.
Practice Owner, Lakeside Dental
DentalFrequently Asked Questions
Can the AI handle patient calls about appointments and refills?
Yes. Your AI captures the type of request — new appointment, rescheduling, prescription refill, or general question — along with the patient's name, phone, and preferred callback time. Your front desk has everything needed to follow up.
Is Tenmist appropriate for a medical practice?
Absolutely. The AI is trained to be professional, empathetic, and appropriate for healthcare. It captures patient inquiries without providing medical advice, and delivers the details securely to your team.
Can the AI answer questions about insurance and new patient processes?
Yes. We train your AI on your accepted insurance plans, new patient procedures, office hours, specialties, and common patient questions. Callers get helpful answers instead of a cold voicemail.
What's the value of a missed new patient call?
New patient lifetime value is $5,000-15,000+. Each missed inquiry doesn't just cost one visit — it costs years of ongoing care, referrals, and loyalty. Tenmist ensures every new patient call is captured.
Ready to Capture Every Call?
Get in touch and we'll set up a custom AI receptionist for your medical offices business. Most clients are live within 24 hours.
Call our AI agent
(269) 533-1298Stop Losing Patients to Voicemail
Your first month is free. One new patient covers months of service. Get set up in 24 hours.